CONTACT
Get in Touch
Thank you for your interest in Elyso. We're here to support you and are happy to help with any questions or concerns you may have.
FAQs
Your Questions, Our Answers
When will my order arrive?
Delivery times depend on the shipping method selected at checkout:
Standard Shipping (Free): 5–10 working days
Express Shipping: 3–7 working days
All orders are processed within 1–2 business days. Once your order ships, you’ll receive a confirmation email with a tracking number so you can follow your package every step of the way.
Please note that delivery times may vary slightly due to factors such as location, customs clearance (for international orders), or high seasonal demand.
If you haven't received your order within the expected time frame, feel free to contact our support team—we’re here to help!
What should I do if I received the wrong item or a damaged product?
What should I do if I received the wrong item or a damaged product?
We’re truly sorry for the inconvenience and want to make it right as quickly as possible.
If you received the wrong item or your product arrived damaged, please contact our customer support team within 7 days of receiving your order. Be sure to include:
Your order number
A brief description of the issue
Clear photos of the item and packaging (if damaged)
Once we’ve reviewed your request, we’ll arrange a replacement or offer a full refund, depending on your preference and product availability.
Your satisfaction is our priority, and we’re here to ensure you have a smooth and worry-free shopping experience.
What if I entered the wrong shipping address?
If you’ve accidentally entered the wrong shipping address, please contact our customer support team as soon as possible. If your order hasn’t been processed or shipped yet, we’ll do our best to update the address before it goes out.
Unfortunately, if the order has already been shipped, we may not be able to change the address. In such cases:
You may need to contact the local courier to see if a redirection is possible.
If the package is returned to us, we can reship it to the correct address (additional shipping fees may apply).
To avoid delays or delivery issues, always double-check your shipping details before confirming your order. We're here to help and will do everything we can to assist you!